September 13, 2021 Edison Xu

Our Hoverboard Product & Parts Warranty Details

A. Scooter Product & Parts Warranty Scope and Time
NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.

Product Type	Accessories	Warranty Time	Guarantee Description
Fuselage structure	Frame	12 Months	Natural cracking, de-soldering and breakage can be replaced free of charge, and for any accidental damage, an additional fee will be required
	Folded components	12 Months	Replaceable if its non-functional
	Handlebar	12 Months	Replaceable if its non-functional
	Folding stem	12 Months	It is not covered under accidental damage
	Disc brakes	12 Months	It is not covered under accidental damage
	Front Fork	12 Months	Natural cracking, de-soldering and breakage can be replaced for free
	Front Fork	12 Months	Natural cracking, de-soldering and breakage can be replaced for free
	Accelerator	6 Months	Replaceable if its non-functional
	Brake Device	12 Months	Replaceable if its non-functional
Electronic Accessories	Battery	6 Months	Battery can be replaced while there are more than 50% attenuation. (It is not applicable for any accidental or water damage)
	Controller	12 Months	Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
	Displaying Meter	12 Months	Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
	Motor	12 Months	Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
	Charger	6 Months	Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
	Remote Controller	12 Months	Replaceable if its non-functional
	Front Light	12 Months	Replaceable if its non-functional
	Rear Light	12 Months	Replaced only in Dysfunction condition
Wearing parts	Handlebar Grip	14 Days	Warranty valid for 14 days
	Saddle	14 Days	Warranty valid for 14 days (It is not applicable for any accidental or water damage)
	Wheels	14 Days	Warranty valid for 30 days (It is not applicable for any accidental or water damage)
	Foot Pad	14 Days	Warranty valid for 14 days
	Bumper Strip	14 Days	Warranty valid for 14 days
	Battery Hatch Cover	12 Months	Replaced only in Dysfunction condition (It is not applicable for any accidental)
	Other Accessories	14 Days	Warranty valid for 14 days
	Front and Rear Hubs	12 Months	New replacement, valid for 90 days (It is not applicable for any accidental or water damage)

B. Special after-sales problem description

1. Product Appearance Problems	Painted surfaces and scratches should be confirmed at the time of signing. The logistics company will not be responsible after acknowledgement receipt has been signed. Free repair service can be considered depending on the severity of the scratch if reported within 14 days of the purchase.
2. Human Factors	Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., is deemed to be damaged by human factors and is not covered by the warranty.
3.Product Specification Updates	Our products will be continuously updated and while the it updates without affecting the main function: A Due to product upgrades, parameter changes will no longer be notified to customers. B After upgrading the product, the customer will be deemed to have confirmed 14 days after signing.
4. Unauthorized Disassembly	A. Disassembly of batteries, controllers, motors, etc. is prohibited, and private disassembly and modification will not be guaranteed. B Special circumstances require the manufacturer’s consent.
5. Customer Returns And Exchanges	A accepts the return of new products within 14 days, and the second-hand products must be deducted the corresponding damage fee within 14 days for return. B Special circumstances: return within 14 days / return due to man-made damage
6. Product Mileage	A During the product test, our tester used 55kg weight, traveled straight on the flat road at a constant speed, and braked less than 3 times to make the battery discharge uniformly and obtain the corresponding test parameters. B Due to different usage conditions such as load, riding habits, speed, road conditions, temperature, etc., it is normal for the cruising range to deviate. C For the cruising range during the warranty period, please refer to the warranty table and warranty description “Battery Regulations”
7. The Product of Giving Gifts	Gift items are not covered by warranty
8. Judgment and Controversy on Quality Issues	Customers who encounter product quality problems first need to provide effective pictures and videos based on customer service guidance. For product quality disputes, customers need to send the product back to the manufacturer for testing, and ultimately the manufacturer’s testing results or a third-party testing agency shall prevail. Non-quality problems, the round-trip freight is borne by the customer.

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